24/7 CRISIS RESPONSE
We provide a 24/7 Crisis Hotline and Service. Call us anytime night or day to bring on board seasoned professionals to help you navigate successfully through your crisis and mitigate damage to your brand.
You can get consultations on developing and delivering your crisis communication plan from a former Washington state representative and Chief of Staff to a U.S. Senator, a Former White House Deputy Press Secretary and National Press Secretary for the Bush-Cheney ’04 or one of the 15 largest PR firms in the U.S.
FOOD LAW & REGULATIONS
You can obtain legal advice from a lawyer who is a Former VP / General Counsel for the American Meat Institute and has 30+ years in the development, interpretation, and enforcement of laws and regulations governing food production, processing, and distribution throughout the United States and internationally or from a Professor of Law at the University of Cincinnati who has spent over25 years as Associate General Counsel for Procter &Gamble. If you need FDA support we can supply an individual that was a former FDA Assistant Commissioner for Food Protection and FDA Associate Commissioner of Foods to present your case.
You will have three crisis managers available to help guide and coach you during a crisis. Each of these managers have over 30 years of experience in handling recalls and crisis situations around the globe. They are very knowledgeable in food safety and Quality Assurance Systems, Tools and have many years in working with the local, state and Federal regulatory agencies
SECURITY AND CRIMINAL INVESTIGATIONS
If you are facing a malicious tampering incident or an extortion threat we can provide experienced resources to advise you in taking the appropriate steps while coordinating with law enforcement. A Former CIA Operations Officer or a Professor of Criminal Justice with 20 years experience could support you as State Police post commander.
CUSTOMER / CONSUMER SERVICE AND CALL CENTER SUPPORT
You have a manager that has 24 years experience running customer service department for fortune 500 companies. This consultant will arrange everything from coordinated responses to FAQ’s, to training your staff or others on how to handle incoming calls. If you do not have adequate call capabilities we can quickly ramp up a call center, get you a #800 call in number and staff so you can continue to use your employees to run your business
PRODUCT RETRIEVAL & TESTING
We have access to resources in North America that can rapidly remove all suspect product from the retail shelves, stock rooms and warehouses. We work with laboratories around the global to deliver independent testing when necessary