Knouse has called on Global Quality Consultants (GQC) for training sessions for several years concerning Product Recalls. We always found the sessions to be comprehensive and interesting. But recently for the first time in our 60 year history we faced the real thing. We had a recall of 25 oz glass apple sauce product which had a chip on the finish of the jar that could become dislodged when the customer opened the jar. When I look back on the training presented by GQC it was helpful and used during the recall process. Also it was very important to have GQC immediately available for a phone conversation to obtain their opinion on how to handle unique situations that can and do arise during this time of very stressful happenings. I appreciate having them as our consultants.
For more than 10 years, Zontec has worked with the principals of Global Quality Consultants to deliver millions of dollars in cost savings and peak production-level quality for food and consumer products companies through the use of real-time statistical process control systems. Achieving such dramatic results comes from mutually shared quality values. Global Quality Consultants has been influential in promoting the merits of an enterprise-wide approach to quality management in order to standardize quality procedures across multiple facilities, encourage quality team building and implement long-term continuous improvement strategies. An ardent technology advocate, Global Quality Consultants have enabled companies to automate their data collection efforts, build in product quality at the point of production and gain instant access to critical decision-making data. Together, we’ve scored a success by staying on the forefront of industry trends and issues and bringing about innovative solutions.
OSI Group has utilized the services of GQC for the past year, and the company has been a tremendous resource for our Critical Incident program. GQC’s team has helped us to escalate our overall “prevention footprint” in the US and around the globe as we strive to implement policies and procedures that allow us to effectively manage our business and be prepared for all contingencies. GQC understands the food industry in which we operate, and has extensive knowledge of both government regulations and the media. Safety is our #1 priority in food manufacturing, so it is very important for us to have a partner like GQC that has quality people with vast experience in preparing for and managing large critical incidents. They took the time to get to know our business, and did not just employ a cookie-cutter approach. Specifically, they immediately came with ideas on how to refine our program and make it more effective at the plant level, so we now have a more nimble and effective process and set of procedures to both prevent and handle critical incidents. This experienced input and clear direction has been invaluable to OSI Group worldwide.